How do you book an appointment?
Please fill out our contact form to connect with us. Victoria will get back to you within one-business day to schedule your consultation.
What is the cancellation policy?
You must provide a minimum of 24-hour cancellation, or you will be charged a 50% cancellation fee. This payment is due on the same day of the scheduled appointment.
If the session is not cancelled and is also a no-show, you will be charged the full-session fee. This payment is due on the same day of the scheduled appointment.
We ensure to send email reminders 2-days before your appointment, as well as a SMS reminder 2-hours before our meeting. You must opt into these reminders while filling your in-take form.
How are virtual appointments held?
Your appointments will be held on a secure and encrypted video software called Jane.app. You can access this app on both on your computer or mobile devices.
More information can be found on our Privacy Policy Page.
Do I have options to do my appointment over the phone?
We value having the connection we establish by virtual appointments. We understand that things can happen, and plans change. On a case by case basis, we can try to accommodate you by holding your appointment over the phone. However, we highly recommend attending your appointments over the secure video software. Please consider rescheduling your appointment to get the most out of your therapy sessions.
Will you ever be open to in-person sessions?
I have joined Charron Psychotherapy and can meet clients in-person in Orleans, Ontario.
What are the benefits of virtual/online therapy?
Therapy, regardless of where the work is done, is beneficial to individuals who are looking to improve their emotional well-being. You will get out what you put in. It all comes down to your commitment to your wellness.
Virtual therapy allows our clients to avoid stressful commutes and other barriers associated with travel to our office. Plus, creating yourself the perfect safe space to do the work from, is ideal for the process. Please read the next point below for tips on getting ready for your session!
How should I prepare for my virtual session?
We recommend creating a comfortable and private space inside your home where you can be alone. It can be difficult and emotional work for individuals unpacking their past experiences.
- Make sure that you communicate with your family/partner(s)/roommates that you will be busy and not to be disturbed. If you are a single parent with a child, ask someone you trust to watch your child for the time of your appointment.
- We recommend placing your other devices (cellphones) on mute, or airplane mode. Disconnecting as much as possible.
- Make sure to wear comfortable clothing. Think cozy, loose fitting clothing that make you feel at ease.
- Find a place you can be seated comfortably, that also allow you to use your computer or smartphone. A table or a smartphone ring light stand to provide you with a hands-free experience is a wonderful way to allow you to relax.
- Prepare yourself a soothing cup of tea or a refreshing glass of water.
- Ensure you have a box of tissue available, just in case.
What should I expect from my session?
Therapy is a process of exploration. We need to take time to get to know you, and understand the issue(s) that you are interested in addressing. We will build a trusting rapport together in a safe and non-judgemental space so you can feel comfortable to reveal thoughts and feelings.
During our work you will start to understand yourself more and more, as well as the issue(s) you brought forward in our preliminary meeting. This self-awareness and understanding will allow you to draw attention to patterns and behavioural traits you have, and of those around you. You will gain new insights that will help guide you towards identifying where patterns form and where alterations need to be made, if you so desire.
Certain people feel ready to go out on their own and make changes very quickly after a few sessions, and some others require more time. There is no right answer. Only you will know when you are ready to finish with therapy. Ideally, the goal is that you will need therapy less and less.
What is a Registered Psychotherapist?
A Registered Psychotherapist is a regulated practitioner in psychotherapy, in good standing with the College of Registered Psychotherapist of Ontario (CRPO). The CRPO is the governing and regulating body for the practice of Psychotherapy in Ontario. They create and maintain a standard for practice, continued competence, quality, and professional reliability.
You can tell who in Ontario is a Psychotherapists because the have the abbreviations RP or RP (Qualifying) after their name.
Our Psychotherapist, Victoria Emile is also a member of the Ontario Association of Mental Health Practitioners (OAMHP).
What is Psychotherapy?
As a definition: “Psychotherapy is the use of psychological methods, particularly when based on regular personal interaction, to help a person change behaviour, increase happiness, and overcome problems. A psychotherapist’s goal is to help improve an individual’s well-being and mental health.”
There is information about psychotherapy online, we invite you to do the research. Upon your free 15-minute consultation, Victoria will determine if we are the right fit, and whether psychotherapy will meet your needs or recommend a different service to better reach your mental health and wellness goals.
Is my information going to be secure?
It’s important to us to ensure your safety. This includes your personal information. Our business operate in accordance with the Personal Health Information Protection Act, 2020 (PHIPA), which is the primary legislation that governs the handling of personal information by all regulated health professionals within the province of Ontario.
Does my insurance cover Psychotherapy service?
You may wish to speak with your employer or insurance company to double check whether or not your insurance covers psychotherapy. We will provide you with an invoice after your appointment to ensure you can use it towards future deductions with your insurance company, however, we do not file the claim for you.
What if I am having an emergency?
If you are experiencing an emergency, we ask that you call 911 or visit your nearest hospital.
Below are different services available in Ontario that you can call 24/7 to get assistance:
- Find your CMHA: https://cmha.ca/find-your-cmha
- BounceBack: https://bouncebackontario.ca/
A free, guided self-help program that’s effective in helping people aged 15 and up who are experiencing mild-to-moderate anxiety or depression, or may be feeling low, stressed, worried, irritable or angry. - ConnexOntario: 1-866-531-2600 or www.connexontario.ca
Free and confidential health services information for people experiencing problems with alcohol and drugs, mental health and/or gambling. Available 24/7. - Talk Suicide: 1-833-456-4566 or talksuicide.ca
Offers toll-free support to people in Canada who have concerns about suicide. Phone line available 24/7 or text 45645 between 4 p.m. and midnight ET. - Distress and Crisis Ontario: http://www.dcontario.org/
Distress Centres (DC’s) across Ontario offer support and a variety of services to their communities. At a DC you can find a listening ear for lonely, depressed, and/or suicidal people, usually 24 hours a day, seven days a week. The website also offers a chat function. - Good2Talk Helpline: 1-866-925-5454 or text GOOD2TALKON to 686868
Ontario’s 24/7 helpline for postsecondary students. - Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868
Youth mental health support available 24/7. - Children’s Mental Health Ontario Centres: cmho.org/findhelp/
100 member organizations operating in every region in Ontario, providing treatment and support to children, youth, and families. Free. No referral required. - Hope for Wellness Help Line: 1-855-242-3310
Offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada. Phone and chat counselling is available in English, French, Cree, Ojibway and Inuktitut. - National Indian Residential School Crisis Line: 1-866-925-4419
Offers support to former residential school students and those affected. Available 24 hours. - Talk4healing (for Indigenous women): 1-855-554-4325
- LGBT Youthline Ontario: 647-694-4275 & https://www.youthline.ca/ (chat, text and email currently available)
Ontario-wide peer-support for lesbian, gay bisexual, transgender, transsexual, two-spirited, queer and questioning young people.
Assaulted Women’s Helpline:
- TOLL-FREE: 1-866-863-0511
- TOLL FREE TTY: 1-866-863-7868
- #SAFE (#7233)
on your Bell, Rogers, Fido or Telus Mobile24-hour telephone and TTY crisis line for all women in Ontario who have experienced any form of abuse. - Seniors Safety Line: 1-866-299-1011
Provided by Elder Abuse Ontario, the Seniors Safety Line provides contact and referral information for local agencies across the province that can assist in cases of elder abuse. - Ontario Caregiver Helpline: 1-833-416-2273 + live chat also available at https://ontariocaregiver.ca/
Provides caregivers with a one-stop resource for information and support.
